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LOGIN WHY DOSE MY OLD LOGIN FOR LUSH DONT WORK ?

50LUSH
Handmade Helper

WHY WHY MY OLD LOGIN DONT WORK 

5 Replies 5

SquidgyMilk
Handmade Hero

since updating the website, everyone’s logins have been deleted from the database. Unfortunately you will have to create a new account meaning you will no longer have access to your order history or wish list. It’s a bit of an odd decision on Lush’s part and very frustrating. 

Its also just a bad layout and in my opinion they should've stuck with something closer to the previous website layout

Ame_Crab_2
Groovy Kind of Lushie

Yep. I feel like their new "Trendy" website sucks. It's just flashy to lure in the new ASOS crowd. : /

Jkos
Bathing Master

Omg so annoying! I thought it was just me. What a joke honestly 

Gracie_03
Handmade Helper

I’m so angry about this, I contacted customer care the other day about a reaction to a product from a recent order only to be told I can’t have a refund as they can’t track down my order and haven’t got my details on file anymore . It genuinely feels like money talks at the moment as it just completely alienates the loyal customer base.