Beyond happy that after signing up for my first kitchen box after debating for a long time due to the hefty import fees to Europe i got an email saying that for customers in Spain the Box will now get shipped out if Düsseldorf!! Just wanted to say :Thank you Lush for making the kitchen box easier available for Spain based fans🥰
Exactly, It currently only applies to the Netherlands, Italy, Poland, Luxembourg, Denmark and Ireland if i'm not mistaken. I emailed Lush customer care about it and they said it's due to a new law that passed on july 1st wich prohibits the shipping of items from Germany to countries. I double checked with a friend who does shipping logistics in Germany and he said no such legislation has happened. Additionally if you try to order from the German website outside of these countries it won't let you, even tho you could do it just fine previously. RIP exclusives.
It's an European Union law that has passed on July 1st. From what I understand, it's a tax thing, and from now on, companies in Europe need to pay their taxes from the sales to the countries the packages are delivered to. For example is a company in Germany sells something to Finland, they need to pay the taxes from that sale to Finland. All Lush European sites have now stopped delivery to other EU countries, so much for the "free trade union". This excludes the forementioned Netherlands, Denmark etc. Some because Germany already provides the stock for these countries from the Düsseldorf warehouse, and some for other reasons I am not aware of.
I hope there will be a fix to this, since ordering from my own country the selection is much more limited, and the products are... well, way more expensive and not as fresh as they could be. And ordering from the UK... shipping, taxes and import fees 😔
This has been devastating since I have mostly ordered all my Lush (and that's a lot) from France, Germany, and other EU Lush stores.
(But I don't understand why the shipping can't happen from Düsseldorf to other EU countries if the sales are made to Lush UK, and not Lush Germany, i.e. Lush Kitchen boxes.)