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are we meant to get emails for the kitchen box when we pay?

Bathing Master

I ordered two kitchen boxes for me and my mum, and i noticed on instagram people posting screenshots of emails confirming, saying 'Your order's in the kitchen- thanks!' with an order number and an invoice.

I've not gotten on, and i don't think i've gotten one for previous boxes either, but now i'm a little worried!

The payment seems to have been taken for my box, but i'm wondering if i should email lush customer service for confirmation?

4 Replies 4

Groovy Kind of Lushie

Yeah, you should get a confirmation email. Are you sure your email details are correct and it's not going to spam? Seems weird that they would take a payment but not send you a confirmation.

I've checked my spam folder and nothing! i do get the emails notifying me it's time to vote, as well as the box dispatch email with the tracking links, so they have my email, I guess i'll have to send lush an email about it! i've also checked  my previous emails form lush for the past boxes and i've realised they've never sent me a confirmation email for any of the boxes, even though they've taken the payment and sent the boxes, so it's a bit strange that others are getting confirmation emails and i'm not! 

Groovy Kind of Lushie

It does seem strange. It's probably best to contact customer service about this

Groovy Kind of Lushie

I think it would be best to check in with customer care, just in case. Better safe that sorry, right? : )